Can I set up monitoring without speaking to your team?
Yes. Register, verify your email and create a campaign from your dashboard. You control the campaign name, keywords, source selection and whether scheduled monitoring is active.
Can I run more than one campaign?
Yes. Create separate campaigns for different brands, projects or topics and switch between them in the portal. Each campaign has its own keywords and coverage feed.
How often does coverage update?
Active campaigns that include news/web or public social sources are scheduled for a daily search at 09:00 South Africa time. Search now lets you request a search from your dashboard. Results depend on source availability and public search indexing, so discovery is not instant or guaranteed.
Does this monitor everything on social media?
No. Social discovery is limited to publicly indexed posts available through web search. Private content, complete platform feeds and comprehensive social listening are not currently included.
Are print, radio and television monitored automatically?
Not currently. You can add supported print clippings, screenshots or documents as uploaded coverage. Direct broadcast capture, transcription and licensed print feeds require additional data services and are not part of the current automated offering.
Does the dashboard measure sentiment, reach or media value?
The current dashboard shows saved coverage counts by source and lets you review individual mentions. It does not currently provide automated sentiment scores, audience reach, advertising-value estimates or downloadable analysis reports.
Who can access my campaigns and uploaded files?
Campaigns and coverage are account-specific. Uploaded clippings are stored privately and opened through temporary access links. They do not receive permanent public download URLs.
Why might an expected mention be missing?
A page may be unindexed, paywalled, private, outside the search window or not match your keywords. AI-assisted public search is not exhaustive. Refine your phrases, verify results against original sources and upload supported clippings you have collected yourself. Automated searches consume integration credits.